Effective Date: March 15, 2025
Last Updated: March 15, 2025

At Noahs Ark Web, we are committed to providing high-quality products and services. If you are not completely satisfied with your purchase, this policy outlines the terms and process for returns and refunds.

• Customers have 30 days from the date of delivery to request a return.
   
• Proof of purchase (receipt or order confirmation) is required.
   
• Items must meet the Condition of Return (see Section 2).
   
• Certain items cannot be returned (see Section 7).
   

To qualify for a return, the item must be:
✔ Unused, unworn, and in original packaging (if applicable).
✔ All accessories, tags, and manuals included.
✔ No visible signs of damage, stains, or alterations.
✔ For defective or damaged products, photo evidence is required before return approval.

Returns are accepted for the following reasons:
✔ Wrong item received
✔ Damaged or defective product (must be reported within 7 days of delivery)
✔ Product does not match description
✔ Late delivery (if it exceeds the guaranteed timeframe)

For reasons outside of these, a restocking fee of 15% may apply.

To initiate a return:

1. Contact us at [your email] or [customer support phone number] with your order details.
    
2. We will issue a Return Merchandise Authorization (RMA) number and return instructions.
    
3. Package the item securely and send it back using a trackable shipping method.
    
4. Once received, we will inspect the item and confirm approval.
    

🚨 Note: Returns without an RMA number will not be accepted.

• Approved refunds will be processed within 5-7 business days after receiving the return.
   
• Refunds will be issued via the original payment method (credit card, PayPal, store credit, etc.).
   
• Shipping fees are non-refundable, unless the return is due to an error on our part.
   
• If a refund is delayed beyond 10 business days, please contact your payment provider.
   

We offer free exchanges for:
✔ Wrong size or color received
✔ Defective or damaged items

To request an exchange, follow the Return Process in Section 4 and specify the replacement item. Exchanges are subject to stock availability.

The following items cannot be returned or refunded:
❌ Digital products or downloadable content
❌ Customized or personalized items
❌ Gift cards or promotional items
❌ Perishable goods (if applicable)
❌ Items marked as “Final Sale”

• Customers cover return shipping costs unless the product was defective, damaged, or incorrect.
   
• If eligible for free returns, we will provide a prepaid return label.
   
• We are not responsible for lost or stolen return packages—please use a trackable shipping method.
   

• This policy complies with U.S. Federal Trade Commission (FTC) regulations and the EU Consumer Rights Directive.
   
• Your rights under this policy do not override mandatory legal protections in your jurisdiction.
   
• If a dispute arises, it will be governed by the laws of [Your Business’s Jurisdiction], and claims must be filed in [Your Business Location].
   

For return, refund, or exchange inquiries:
📩 Email: contact@noahsarkweb.com
📞 Phone: +1(323)548-8153